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Most frequent questions

For every question there is an answer

We are happy to deal with all your questions because we would like you to be well informed. To help you, we have compiled a list of the most frequently asked questions.

Ordering and Delivery

When can I order?

Order around the clock. There are no opening hours on the internet.You can place an order online 24 hours a day, 7 days a week. You can, of course, also reach us personally via the following numbers:

Telephone orders: 0049 4402 79 99 29
Monday to Friday 08.00-17.00

Service line: 0049 4402 79 99 29
Monday to Friday 08.00-16.00

E-mail: Kunden-Service@popken.de
Or leave a message on our answering machine and we will get back to you.
Our Fax Number: 0049 4402-799 591
Our postal address:
Ulla Popken GmbH
Am Waldrand 19
26180 Rastede

How can I make use of the order form?

Should you already have our catalogue and would simply like to order the desired articles electronically, use our order form to do it. Include the article code, size and number of the articles you want. Please don't leave any blank spaces and just enter the number as it stands, like in the following example : 123-45678910, 42/44 and 1. After you have entered the full article number, just click on the button 'shopping basket'. The article will be searched for in our database and will then be placed in your shopping basket. Should you make a mistake entering the article number, you can amend this by clicking on the applicable text field.

How do I order an item?

You have the choice between different fashion lines. Choose an article belonging to one of the many categories. Click on the requested article to receive a more detailed description. In the expanded version of the article, you will also see a short description, photos of the item and its price. You can now select the desired size and number of articles. Afterwards you have the choice to add the item to your list of favourites or to add it to your shopping basket. The 'size' dropdown menu helps you to pick the right size. Subsequently you will receive confirmation that the applicable article has been added to your list of favourites or shopping basket. You now have the option to carry on shopping or to go to your shopping basket or list of favourites. When in your list of favourites you can either add your preferred items to your shopping basket or delete them from this list. In your shopping basket you will have an overview of the articles you have chosen, the number requested, and the prices. You can now change the articles, delete them or continue on to payment. Following this you will be asked to log on, whereafter you will receive information about payment and delivery conditions as well as the 'Terms and Conditions'. Click on 'continue' and you will receive a summary that displays all the information on your whole order. With 'send order' you finalise your order and receive an e-mail confirming the transaction.

Is there a minimum order value?

With Ulla Popken there is no minimum order value! We will make sure to deliver your goods as quickly and reliably as possible to the address of your choice and according to your chosen payment method.

How about deliveries abroad?

We are happy to deliver your order abroad. Please, consider, however, that in certain instances not only an increased delivery charge applies, but also costs for customs and VAT may be added. This will be done according to the respective regulations of the country the goods are sent to.

Where can deliveries be made to?

Delivery to your chosen address. We will happily deliver your order to an address of your choosing. Please give us your personal details and address details, together with a telephone number, so that we can contact you should any difficulties arise.

Cancellations & Returns

Where can I find the statutory Right of Withdrawal Form?

You can find a model Right of Withdrawal Form under Terms and Conditions at www.ullapopken.eu/en/terms_and_conditions. Or, in Right of Revocation explanation at www.ullapopken.eu/en/right_of_revocation.

How do I revoke a contract of purchase?

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of withdrawal, you must inform us Ulla Popken GmbH, Customer Support, Am Waldrand 19, 26180 Rastede of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form (Download here), but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Security

What happens to my customer details?

All the data necessary for the business transaction will be held by us on record and, naturally, strictly held in trust.

How secure is this Web-Store?

When personal information (name, address, payment and delivery details) is required for an order and must be electronically sent, the data is despatched securely. You can identify a secured web-page by checking for a small symbol (a padlock which is closed) on your internet browser (Internet Explorer, Netscape Communicator, Opera). You will see this symbol in the status bar at the bottom of your browser. During your purchase, all your personal data, without exception, will be sent over a secure connection. This is achieved by us using SSL encryption. SSL stands for Secure Socket Layer and ensures that your data is secured to a high standard against unlawful access.

Technical Questions

Browser installations

To use all features on the Ulla Popken Online Shop optimally, we strongly receommend using the following Browsers:

Internet Explorer: version 7 upwards
Mozilla/Firefox: version 3 upwards

Naturally, there are other web-browsers, which you can of course use. For example, there are certain internet service providers' (The company through which you reach the internet) special browsers, such as those from AOL and T-Online.

Are there advantages in using Cookies?

A Cookie is a small data file that is stored by your Web browser on your computer and help simplify your shopping experience. For example,items placed in your basket remain there for up to two separate visits ( up to 30 days) !

Other Questions

How do I search for an article online?

In the top right-hand corner of the start page you will find a "Search" field. Here you can enter either a Key Word or an article number and then click on "Search".You will then be shown all articles which contain your key word complete will a small picture.We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

How can I unsubscribe?

There is an "Unsubscribe" link in every Newsletter, which when clicked will remove your e-mail address from our mailing list.The cancellation of the Newsletter will be confirmed by the cancellation page shown. You must be logged-in to unsubscribe and you can subscribe again whenever you want. Please note: Although we try to process your Newsletter cancellation immediately, in some cases, your cancellation may overlap with the mailing of the latest Newsletter.

How do I subscribe for a Newsletter?

You can subscribe directly while making an order, or you can follow the link on the home page. Click here to go directly to the Newsletter registration.

How do I find an Ulla Popken specialist fashion shop in my area?

We have over 300 speciality fashion shops in Europe and one of them is assuredly not far from you. Click on "our branches". We'll show you a list of where all our shops are along with a route-finder.

How do I contact Customer Service?

You can reach us personally Monday through Friday between the hours of 8:30 am and 5:00 pm or leave a message and we will call you back. Or if you prefer, you may contact us bei E-Mail or regular mail. Telephone orders: 0049 4402 79 99 29; Fax orders: 0049 4402-799 591; Customer Service: 0049 4402 79 99 29; E-mail: service@popken.de or over the internet at: https://www.ullapopken.eu. Our address: Ulla Popken GmbH - Am Waldrand 19 - 26180 Rastede

How do I receive a catalogue?

Of course, you will receive our catalogue free of charge. Our main catalogue is released in regular intervals. Each season (spring, summer, winter and autumn) we bring together the newest trends and fashions for you to choose from. If you are already a customer, you will receive a new catalogue automatically. If you have not yet received a catalogue or are not yet a customer, please complete the request form, found by clicking on "Request Catalogue". We can then send you your catalogue.

Where can I read the General Terms & Conditions?

Before completing an order, the Terms and Conditions must be read at the cashpoint. You may also find the Terms & Conditions under "Service & Help" in the "Security" menu.

 

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