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Delivery Terms and Conditions

 

Delivery

Delivery is normally by German Post and deliveries abroad can take up to 14 days depending on the country. If delivery is delayed due to your order being out of stock, we will inform you immediately. In this case, no automatic delivery of substitute goods will be provided by Ulla Popken.

Different Ship-to Address

If you prefer, we will deliver your goods to a different address. Please enter your alternate delivery address at the check-out or enter it on your order form.

Delivery Cost

The delivery cost regarding freight, packaging and insurance amounts to 16,95 €. This amount will be charged once per order, regardless of how many individual deliveries the order consists of. Delayed and deliveries to-follow are, of course, without charge.
Should you change your place of residence, we would kindly ask you to inform us as soon as possible. All necessary personal details will be recorded by us at the time of your order and we give you our assurance that they will be trustworthily handled.

Payment

At this time, we accept credit card payment and we are happy to process Visa & MasterCard. Cash on Delivery (COD) is possible in certain countries, please enquire. All prices in this catalogue are in Euros (€) and include statutory Value Added Tax. The prices are valid until the publication of the next catalogue. The goods remain the property of Ulla Popken GmbH until payment has been fully completed.

Payment with Credit Card

We require only your credit-card number, spn number (on the reverse side of your credit card), the name of the issuing credit institute, valid-until date and your date of birth. The debit demand will be made to your credit-card issuer as soon as the goods have left our premises. Returned goods will be immediately removed from your customer account and the corresponding credit-value transmitted to your credit-card issuer.